At a glance
- Over 50 ready-made email types
- Customise content and branding
- Reminders, delivery and tracking in one place
A booking is confirmed. A guest receives their arrival information. An order is on its way. Email Studio connects these moments with the right messages, directly from your school’s workflows.
Customers receive the information in each message by email. Relevant links open the associated action or web view. See how these routes support a stay without installing an app in Customer Experience & App.
Templates that are ready to go.
Start with over 50 ready-made email types for bookings, payments, reminders, vouchers, customer accounts, rentals and shop orders. The default templates work without additional setup in Email Studio.
The right details are already included
Booking references, dates, participants, amounts and relevant actions come from the transaction itself. Use the default wording or add the details your guests need.
From first contact to order confirmation
Confirmations and updates, received payments, upcoming bookings and dispatched shop orders: the templates support the whole journey. Internal notifications also keep your team informed.
Your words. Your school’s identity.
The builder shows the email beside its settings. Edit the subject, preheader, headings, introduction and button labels. Your logo, colours and, where supported, a header image give the message your school’s identity.
The right information for each activity or product
Set up shared information once, then add instructions for specific product types or individual services. Lesson participants receive details to help them prepare, while shop customers get information about their order.
Preview, languages and publishing
Check desktop and mobile previews, test links and send yourself a test email. Edit German, English and Italian versions or use translation from English. Save changes as a draft and publish when you are ready. System data and protected link destinations stay connected to the transaction.
Reminders that fit your workflow.
Control payment reminders
Choose which booking products a reminder applies to and when guests with an outstanding balance should receive it. A sequence can include multiple steps, send limits and an optional payment link with its own expiry time.
Help guests prepare for arrival
Booking Reminders let you choose how many days before arrival to send a message. The template already includes the booking details. You control when the automation is active.
Review before you activate
Preview the due reminders before running the saved automation. History lets you review previous runs and their results.
Track what happens to each email.
Email Queue brings together the recipient, subject, sending time and status. Filter the list, preview a message and review the delivery and tracking events recorded by the mailer.
Understand delivery and bounces
See whether a message was sent or accepted by the recipient’s mail server. Bounce reports and sending errors help your team investigate delivery issues.
Track opens and clicks
Recorded opens and link clicks appear with their counts. First and last event timestamps add context, so you can see, for example, that a link was clicked twice.
The conversation stays with the guest.
See messages in the customer profile
The same emails are available directly in each customer profile. Your team can search for a message and preview it while reviewing the guest and their bookings.
When a guest asks about a confirmation or an earlier message, the history is close at hand. Together with Customer 360, communication stays connected to the stay.
Sent through the TIDEFORCE Mailer.
How email delivery works
The TIDEFORCE Mailer uses Amazon Simple Email Service (Amazon SES) for transactional email. Booking, payment and shop events trigger the relevant messages, and delivery feedback flows back into TIDEFORCE.
Templates, sending and history belong to the same workflow as your Booking Engine and Payments. The Amazon SES documentation explains the delivery and tracking events behind them.
Frequently asked questions
01Do I need to set up email templates first?
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No. Default templates are ready to use with your school’s details and the relevant transaction data. Custom wording, images and extra instructions are optional. Manage general school and contact information in your school settings.
02Which emails are included?
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Over 50 email types support bookings, payments, reminders, vouchers, customer accounts, rentals and shop orders. The selection available in Studio also depends on enabled features and your permissions.
03How much can I customise a template?
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Depending on the template, you can edit wording, button labels, the header image and branding. Shared information can be supplemented with instructions for specific product types or offers. Booking data, system variables and protected link destinations are preserved.
04Are reminders automatically enabled?
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The email templates are ready to use, but reminder automations are controlled separately. Choose the timing and rules, review the preview, then activate sending for your workflow.
05What do open and click counts tell me?
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They show events recorded by the mailer. Email privacy features and automated image or link requests can affect the numbers. A recorded open is therefore not proof that a person read the message.
06Where can my team find sent emails?
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In the central Email Queue and in the email section of the relevant customer profile. Messages can be searched and opened in a preview.
Keep customers informed at every step.
Explore the ready-made templates, email builder and reminders for your school’s day-to-day operations.
We map your real school day first, then show only where TIDEFORCE actually fits.