A guest relationship should not depend entirely on one colleague remembering it. Customer tiers add a visible badge to the customer record.
Give tiers a clear meaning
Decide what each tier means for your team. It can be based on previous bookings or payments. Clear names and consistent use make the classification easier to understand.
Account for individual relationships
Alongside automatic assignment, authorised staff can make deliberate manual choices, for example for partners. This leaves room for context that booking counts alone do not capture.
Support a personal conversation
A badge helps the team find its bearings. Discounts or other benefits need their own agreement and setup; they do not follow automatically from a tier.
See Customer 360 for the broader customer view.
How does this work at your school?
Bring an everyday task from your school. We’ll show you how it could work in TIDEFORCE.
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